And Privacy Policy

1. Introduction

Welcome to And. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy describes how And ("we", "us", or "our") collects, uses, and shares information about you when you use our Messenger Chatbot services and website. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

Data Provided by You (User Data)

• **Contact Information:** Name, email address, phone number, and any other identifying information voluntarily provided through the chatbot or our website.
• **Communications:** The content of your messages, requests, and feedback sent via the Messenger chatbot.
• **Transactional Data:** Information relating to services or products purchased (excluding full payment details, which are handled by third-party processors).

Usage Data (Bot Interaction)

• **Interaction Logs:** Details of how and when you interact with the chatbot, including time stamps, chat flow history, and button clicks.
• **Technical Data:** Internet Protocol (IP) address, browser type, operating system, and unique device identifiers.

3. How We Use Your Data

And uses the collected data for the following primary purposes:

• To provide and maintain the Chatbot Service, including automated responses and human handover when required.
• To notify you about changes to our service.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve the Service performance and accuracy.
• To monitor the usage of the Service and detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about (unless you have opted not to receive such information).

4. Data Security

The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement various security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

5. Your Data Protection Rights (GDPR)

As an Italian-based company, we adhere to the European General Data Protection Regulation (GDPR). Depending on your location, you have the following data protection rights:

• **The right to access** – You have the right to request copies of your Personal Data.
• **The right to rectification** – You have the right to request that we correct any information you believe is inaccurate.
• **The right to erasure** – You have the right to request that we erase your Personal Data, under certain conditions.
• **The right to restrict processing** – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• **The right to object to processing** – You have the right to object to our processing of your Personal Data, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us using the details in Section 6 if you wish to exercise any of these rights.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us: